Sophie English
Operating Executive | Performance & Growth | Enterprise Transformation | Board Leader
I’m an operating executive who runs performance and leads enterprise change—P&L, delivery excellence,
service quality, cost-to-serve, and operating model execution—across complex, regulated environments.
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Executive Summary
About
With 15+ years of executive leadership, I run performance and lead enterprise change across complex, regulated environments—P&L, delivery excellence, service quality/SLAs, cost-to-serve, and operating model execution.
I align cross-functional leaders behind a clear direction, define what “good” looks like in measurable terms, and establish the operating cadence that makes results repeatable. My strengths sit at the intersection of operational discipline, enterprise transformation, and growth execution.
I’m trusted by CEOs, boards, and senior teams at moments that require confidence and traction—modernization, integration, turnaround execution, and large-scale operating model shifts—while keeping people aligned, engaged, and accountable.
What I Do :
Run performance: P&L, delivery, SLAs/service quality, cost-to-serve, operating cadence
Build the operating model: governance, KPIs, decision rights, portfolio discipline
Lead enterprise change: modernization, restructuring, integration, turnaround execution
Strengthen commercial execution: GTM operating model, pipeline discipline, market expansion
Embed customer outcomes: service design, experience, and measurable quality
Behind the Executive
THE IMPORTANCE OF STORYTELLING
Storytelling has been central to my leadership approach—not as a communication technique, but as a way to create alignment and drive execution in complex environments.
Early in my career, I learned that organizations don’t move forward through strategy alone. They move when people understand why change is needed, how it affects them, and where they are heading together. Storytelling is what allows leaders to bridge that gap—especially when stakeholders come from different worlds, whether business, technology, or operations.
As an operating executive, I’ve seen this in real conditions: running a $12M P&L, leading delivery where service quality and SLAs define trust, integrating teams through enterprise change, and delivering tangible outcomes—whether that’s $1.2M in savings through consolidation or accelerating commercial execution (including $5M in sales within 120 days).
As an executive, I use storytelling to translate vision into direction, complexity into clarity, and strategy into action. It enables leadership teams to align, helps subject-matter experts see their role in the bigger picture, and builds the trust required to execute at scale. Then I turn the story into an operating system—clear outcomes, governance, KPIs, owners, and a decision rhythm that teams actually use.
Where I’m continuing to grow is by expanding my operating playbook even further upstream and downstream—strengthening end-to-end operating models, deepening enterprise-wide performance levers (cost-to-serve, productivity, customer outcomes), and taking on broader, CEO-level scope where execution, growth, and governance meet.
What colleagues and stakeholders often say about me is simple: “she’s got us.” They feel confident I’ll deliver—even when the stakes are high—because I’m calm, direct, and relentlessly focused on outcomes. I’m known for closing the gap between ambition and reality: delivering the promises others made, and making results repeatable.
Executive Impact & Achievements
Organizational & Operational Transformation
Led enterprise restructure impacting over 600 employees, aligning operations with strategic priorities.
Directed the relocation and consolidation of major operational centers in 186 days, generating $1.2M+ in savings while improving service delivery.
Change Leadership & Customer Focus
Increased net sales and market penetration by transforming commercial operations and embedding customer-centric practices.
Advanced digital transformation initiatives to improve agility, responsiveness, and service quality across functions.
Strategic Growth & Commercial Outcomes
Accelerated revenue performance: Delivered $5M+ in new sales pipeline within the first 120 days of a transformation mandate.
Scaled assets under management from $225M to $1B+ through disciplined portfolio expansion and operational alignment.
Leadership Philosophy
I believe in strategic clarity, operational discipline, and inclusive leadership. My approach integrates:
Vision with execution: Translating strategic direction into actionable, measurable outcomes.
People-first leadership: Empowering teams to innovate, adapt, and deliver results.
Customer-centric decision-making: Designing systems and processes that reflect real-world customer needs.
Board & Governance Experience
Led trust-rebuild and renewal following a decline in stakeholder confidence.
Re-established governance, decision cadence, and accountability.
Enabled leadership transition and alignment around a new vision.
Strengthened fundraising momentum and community impact outcomes.
Open to board opportunities where governance and confidence-building are central.
Let’s Connect
I welcome conversations with CEOs, boards, and executive teams looking to improve performance and lead enterprise change with real accountability.
📩 Connect with me → [LinkedIn / Contact Form / Email]
647-558-2377
